Orders, Migrations & Cancellations
Help and Support with placing broadband orders, migrating and cancelling service.
Faults & Diagnostics
Help and Support with broadband faults and diagnostics, including Knowledge Based Diagnostics (KBD).
Pricing
Find the latest (and archived) pricing in section 44 of the BT Price List - the Wholesale Broadband Service Provider Price List.
Billing
Includes billing, invoice support guides, Artificial Inflation of Traffic (AIT) Process and Element Based Charging (EBC) data files.
Contracts, Terms & Conditions
Includes Broadband Service Level Options, our Credit Vetting polices and Reference Offers.
Network Information
Includes Planned Engineering Works calendar, latest 21CN Broadband service availability and network roll-out details.
Broadband Reports
Find the latest broadband reports and user guides for reporting tools to include Wholesale Customer Reporting (incorporating BBPR), Broadband capacity reports and the Fibre Line report.
Development Releases & B2B
Access the documentation associated with our Broadband Development Releases and B2B gateway to include XML and process changes.
Support & Escalations
Find our Customer Service Plans, guides to help you use our Escalations Portal to escalate broadband orders and faults and ways to contact our system support help desk.
Help me find answers
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We regularly send out Broadband briefs, keeping you up to date with the lastest changes to our broadband service. You'll find all the latest broadband briefs on the broadband briefings page.
You can stay up-to-date with the latest broadband briefings as well as the latest news and information from BT Wholesale. Simply choose the briefing alerts you want to receive from the briefings preferences page and we'll let you know by email when we publish an update. You'll find this from the 'how to subscribe or unsubscribe' link on the Briefings page.
Or for details of the latest Broadband events, head over to our Upcoming Events page. You'll also find details of Previous Events.
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Head over to My Apps in My BT Wholesale to request access to, and open your Broadband apps. You'll find more help in our FAQs below:
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The BT Wholesale Performance test can be found here:
For documentation, see the Faults & Diagnostics section above.
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You'll find the Broadband Availability Checker (ASDL Checker) here:
For documentation, see the Orders, Migrations and Cancellations section above.
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If you need to contact us about a broadband order or fault, head over to the broadband section of our contact us page.
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You'll find details of upcoming broadband events and how to register on our events page.
Or for a summary of our previous events, see our previous events page.
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You'll find our broadband handbook and technical documents on our broadband product pages. See one of the links below:
Get in Touch
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0800 671 045
Call us for sales enquiries about our products and services.
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Request Callback
Get in touch if you'd like us to call you back about a sales enquiry.
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Contact Online
Contact our Sales team online about your enquiry.
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All Other Enquiries
Find out more ways to contact us.