What can we help you with?
Sales
Please contact our Sales department if you'd like to discuss your requirements with us, or would like more information about our products and services.
Sales FAQsBilling
If you want to raise a billing enquiry you can use our online eQuery tool, which you can access through our eBilling service. It's simple to use and means you can keep track of all your queries in one place. To apply for access to eBilling, go to My BT Wholesale.
Billing FAQsGeneral public enquiries
As a wholesaler, we provide product and services to other businesses including other parts of BT, so we don't normally deal with members of the public. If you're having problems with your phone or broadband service, please contact the company who you pay your bills to. Before contacting us please read our FAQs, and if you still wish to get in touch, please use our online form here. We'll aim to get back to you within 1 working day.
General enquiries FAQsSystem support helpdesk
Our System Support Helpdesk can help you if you're experiencing technical issues with the applications and systems you access via btwholesale.com, or need to request access to these. Before contacting us, please read our FAQs and make sure that you've reported the issue to your company's IT Support teams.
If you're not already logged in, you'll be asked to log in to use our online contact form. See our FAQs page below if you're having problems with logging in.
Broadband orders
We're here to help if you have a query about a broadband order. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus. For fibre broadband orders, please contact us by phone - your call will be answered on our behalf by an Openreach agent.
Broadband orders FAQsBroadband faults
We're here to help if you have a query about a broadband fault. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus and the Openreach Fault Tracker.
Broadband faults FAQsBroadband incident helpdesk
If you are having issues with faults (over 25) that you believe are impacted by the same issue, wish to report a WBMC fault, raise a query on a PEW or obtain an update on an existing Major Service Outage, please contact our Broadband Incident Helpdesk via eChat.
Broadband incident helpdesk FAQsIP Voice Helpdesk
We're here to help if you have a query on IP Number Porting
IP Number Porting FAQsHigh Level Escalation
Find useful FAQs to help you if you have a query about our High Level Escalation process. It is important to review these FAQs and to have created an HLE case before initiating an eChat.
High Level Escalation FAQsCarrier Pre-Selection (CPS)
We're here to help if you have a query about CPS - before contacting us read our FAQs, and if you still wish to get in touch, please use our online form or call us.
Carrier Pre-Selection FAQs20C Voice Order Management
Find useful FAQS to help you with 20C Voice order enquiries.
20C Voice Order Management FAQs