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In business to support your business
Work is changing and your communications offer will help shape the future. Watch our video to find out how BT Wholesale can help you to future proof your business.
Time is critical
Work time and personal time are increasingly overlapping
Online awareness
Carrying devices with us constantly means we’re always online
Always available
Instant customer service will become business-critical
Get set for the always-on customer
When does the working day finish? For an increasing number of people that’s a question that can’t be answered easily. The reason is the devices we’re carrying with us – mobiles, tablets and laptops – are our constant companions, and they mean we’re almost permanently connected.
With many more people working away from the office, mobility is becoming the norm. And with that mobility comes a complicity (though not always expressly acknowledged) that emails will be checked and answered outside the normal working day – driven in part by the globalisation of teams and project collaborators.
Our device-centric lives are changing consumer behaviour too: people want to be able contact businesses 24/7. Customer service is increasingly migrating to social media, and contact centres need to be staffed round the clock.
All this demands a reinforced infrastructure and secure networks to keep those devices online and protected. For customer service, contact centres will increasingly be based on multiple people working from home, with systems routing calls to those available to take them.
Watch our video below to find out more.
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