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Using BT Wholesale search

BT Wholesale site search is designed to help you find the web page, document or briefing you're looking for on our site. We'll show you how to find BT Wholesale search and explain how to use the advanced features, including filters, sort by options and favourites.

Video guide

Watch our video guide to learn all about BT Wholesale search.

Learn all about filters, favourites and sending feedback

 

Search feedback

We'd love to hear your ideas about how we can improve search.

 

 

Where to find BT Wholesale search

We'll show you where to find BT Wholesale search.

You'll find our search bar in the top-right corner of our web site.

 

BT Wholesale - search bar

 

Here you can enter search words or phrases to find the page you're looking for.

 

You can pick a result straight from the top 10 results in our predicted search results - you'll be taken straight to the web page or document you're looking for.

 

Predicted search results

Search Results page - advanced search

To see a full list of search results on our Search Results page select the search button or press enter. Here, you'll find a full list of search results, and:

 

  • Filter options these help you drill down to the document you're looking for (see below for more details)
  • Sort by options - these let you change the type of results which are displayed (see below for more details)
  • Highlighted search - search highlights your search in yellow on the search results page and any pages you visit from search to help find the content you're looking for

 

Advanced search results

 

Filters in advanced search

We'll show you how to use filters on the search results page to drill down to the page or document you're looking for on the site.

Filter options

If you find your search term shows too many results and you can't find the content you're looking for, filters on the search results page can help. These let you reduce the number of results displayed by showing only the types of pages and documents you're interested in.

 

You'll find filters in the left menu of the search results page.

 

Filters in search results page

 

You can filter by:

 

  • Date
    Choose the 'date added' or 'last updated' date, for example if you're only interested in documents published over the past couple of weeks.
  • Product category
    For example for 'broadband' content, choose Data Services or for 'Wholesale SIP Trunking', choose Hosted Communications.
  • File type
    Filter your results to show only web pages, pdf or Excel documents for example.
  • Interest
    Chose to view briefings, handbooks or users guides and more.

Save your filter

If you find a filter helps you find the page or type of document you're looking for, you can save up-to five filters to save time next time you're using search.

 

For example, if you regularly search for content in our broadband briefings:

 

  1. Add a Product category filter for Data Services.
  2. Add the Interest filter, Briefings.
  3. Select Save Filter, give a name for your filter and select Save.

 

Save your filter check box selected

 

 

Sort by options available in BT Wholesale search

We'll explain the different 'sort by' options available.

Sort by options

The search results page lets you change the way your results are ordered and reduce the number of results returned.

 

Sort by filters on the search results page

 

You have three options to choose from:

 

  • Default
    This option displays results most relevant to your search, weighted by title, followed by description and then content.
  • Date
    This orders all documents relevant to any one of your search words by the most recently updated date. If you see too many results, try removing common words. Or, our 'Search by date' filter in the left menu may also help - remember to reset the 'sort by' option to Default first.
  • Exact match
    Use this option if you know the exact title or an exact phrase that appears on one of our pages or documents - if you preferred the way our search results worked before January 2017, you might like to use this option.

Adding favourites in BT Wholesale search

We'll show you how to use favourites in search

Adding favourites

Favourites are a great way to save pages you regularly visit on BT Wholesale. Simply select Add to favourites when you find the page, a section within a page or a particular document that you'd like to save.

 

For example, you might have found a section of our Carrier Price List in our search results which you'd like to remember.

 

Add to favouries in search results

 

Next time you use search, you can select View favourites to see the pages you've saved.

 

 

View favourites in advanced search

 

Searching for an order, fault or escalation

We'll show you where to search using a customer reference or directory number.

If you're trying to search for an order, fault or escalation, Business Zone search is the tool for you.

You'll find this in My BT Wholesale on the Overview page of Business Zone.

 

 

Simply enter the order, fault, escalation or customer or service reference number. You can also search using your customer's directory (telephone) number.

 

If you don't have access to Business Zone, your company administrator will be able to offer more help. If you're not sure who this is, you'll find your company administrator here.

 

Your feedback for BT Wholesale Search

How to send us your search feedback

Search feedback

If you're having problems finding content, or you'd like to tell us more about your experience of using search we'd love to hear your ideas. Simply follow the link and complete our short form to help us improve.

 

 

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