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HCS - Orders, Faults & Cancellations

Find useful videos to help you with ordering and managing faults for our Hosted Communications Services (HCS) products.

How do I place an order? Secure Icon

Watch this video to find out how to place an order for your chosen HCS product.

How do I amend an order? Secure Icon

Watch a step-by-step guide on how to amend your order.

How do I add to a product or service? Secure Icon

This video will show you how to add to your existing product or service.

How do I modify an asset? Secure Icon

Watch this video to find out how to modify your asset.

How do I cease an asset? Secure Icon

This video will show you how to cease an asset.

How do I raise a fault? Secure Icon

Watch this video to find out how to raise a fault, and get help with diagnosing faults.

How do I amend a fault? Secure Icon

This video will show you how to amend a fault and update the information you've previously provided.

How do I cancel a fault? Secure Icon

Watch this short video to find out how to cancel a fault.

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