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reference number
Order number example: OR324052835003
Fault number
example: FT324052835003
Product reference example:
IHETW323
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Under escalation
Quick view
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Quick view
Service type
Customer reference
Service reference
Asset ID
Contract end date
Last update
Last updated by
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Quick view
Service type
Customer reference
Service reference
Asset ID
Contract end date
Last update
Last updated by
Asset Status
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Disclaimer !
Did you know that you can now place the below orders through our new Enhanced Eco+ system?
- Modify an existing ADSL/ADSL2+ service to FTTC
- Modify an existing FTTC service to FTTC
- Modify an existing FTTP service to FTTP
- Modify an existing FTTP On Demand(FoD) service to FTTP On Demand(FoD)
- Modify an existing FTTP On Demand(FoD) service to FTTP (Only when out of contract)
- Cease a FTTC service
- Cease a FTTP, FTTP On Demand (FoD)
- Modify an existing FTTC service to ADSL/ADSL2+
- Modify an existing ADSL service to ADSL/ADSL2+
- Modify an existing ADSL2+ service to ADSL/ADSL2+
- Modify an existing ADSL/ADSL2+/FTTC service to SOGEA
- Modify an existing SOGEA service to SOGEA
- Cease an ADSL/ADSL2+ or SOGEA service
The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.
- Modify an existing ADSL/ADSL2+ service to FTTC
- Modify an existing FTTC service to FTTC
- Modify an existing FTTP service to FTTP
- Modify an existing FTTP On Demand(FoD) service to FTTP On Demand(FoD)
- Modify an existing FTTP On Demand(FoD) service to FTTP (Only when out of contract)
- Modify an existing FTTC service to ADSL/ADSL2+
- Modify an existing ADSL service to ADSL/ADSL2+
- Modify an existing ADSL2+ service to ADSL/ADSL2+
- Modify an existing ADSL/ADSL2+/FTTC service to SOGEA
- Modify an existing SOGEA service to SOGEA
The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.
- Cease a FTTC service
- Cease a FTTP, FTTP On Demand (FoD)
- Cease an ADSL/ADSL2+ or SOGEA service
The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.
The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.
The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.
Please note, you can no longer place any FTTC/FTTP/FOD order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD order.
Disclaimer !
Did you know that you can now place below orders through our new system?
- BT IPStream - Home/Office
- BT IPStream
- View service details
- Modify an existing Home service to Home/Office
- Modify an existing Office service to Home/Office
- Suspend a service
- Resume a service
- Cease a service
- Modify an existing Home service to Home/Office
- Modify an existing Office service to Home/Office
- Cease a service
The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.
The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.
Disclaimer !
This operation is not supported currently. This is a resilient circuit please contact your help desk or support team.
Disclaimer !
Did you know that you can now place the below orders through our new Enhanced Eco+ system?
- - FTTC - Provide
- - FTTP - Provide
- - FTTP On Demand (FoD) - Provide
- - SOGEA - Provide
- - ADSL/ADSL2+ - Provide
The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.
The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.
Please note, you can no longer place any FTTC/FTTP/FOD/SOGEA order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD/SOGEA order.
Disclaimer !
Did you know that you can now use our new system to do the following?
- - View order details
- - Amend a FTTC, FTTP, FTTP On Demand (FoD), ADSL, ADSL2+ or SOGEA order
- - Cancel a FTTC, FTTP, FTTP On Demand (FoD), ADSL, ADSL2+ or SOGEA order
The old eCoPlus system will be removed at some point in 2020 so why don’t you give our enhanced order journeys a try now by clicking ‘YES’ below.
The new system is much quicker and easier to use so we’re confident it will give you a much better ordering experience.
Under escalation
Quick view
eChat| Order details | ||
| Order reference | ||
| Customer reference | ||
| Service reference | ||
| Product name | ||
| Overall status | ||
| Order date | ||
| Account number | ||
| Account name | ||
| Ordered by | ||
| Order type | ||
| Completion date |
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| Expiry Date |
Quick view
eChatUnder escalation
| Product name | ||
| Order reference | ||
| Customer reference | ||
| Service reference | ||
| Account number | ||
| Account name | ||
| Ordered by | ||
| Order type | ||
| Order date | ||
| Overall status | ||
| Completion date | ||
| Expiry Date |
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Milestones
In progress
In progress
In progress
In progress
Latest updates
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Your order progress
Latest updates
| Order details | |
| Order reference | |
| Customer reference | |
| Service reference | |
| Product name | |
| Overall status | |
| Order date | |
| Account number | |
| Account name | |
| Ordered by | |
| Order type | |
| Completion date | |
| Expiry Date |
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Service alert details
Incident headline
Incident details
Progress details
| BT Incident reference | |
| Update number | |
| Detected | |
| Started | |
| Anticipated clear time | |
| Area codes | |
File download
As there is a large number of impacted services to be downloaded, the records will be split into mutilple files. Please click on the links below to download the files.
Raise an escalation
Highlighted fields are mandatory
Unfortunately it isn't possible to escalate this order at this time, if you'd like to raise a query please go to our contact us
page and choose the e-chat option.
Unfortunately it isn't possible to escalate this fault at this time, if you'd like to raise a query please go to our contact us
page and choose the e-chat option.
| BT Order reference | BT Fault reference | |
| Service reference | ||
| Broadband telephone number | ||
| Reason for escalation* |
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| When did the issue occur?* | ||
| Summary* |
Maximum characters allowed :1000 |
Order escalation is submitted
Fault escalation is submitted
Please note this reference number for future communications.
Escalation reference:
Your Order/fault reference is in the process of being escalated. This may take several minutes to show up on Business Zone
Planned Engineering Work Details
| Change reference | |
| Summary | |
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| Downtime reason | |
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| End user downtime start |
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| End user downtime length |
Weeks:Days:Hours:Minutes 
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| Location | |
| Products affected | |
| Services impacted | Download CSV |