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Fault number example: FT324052835003
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Find out which products are currently available to order in Business Zone, and when we plan to include other products.

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Disclaimer !

Did you know that you can now place the below orders through our new Enhanced Eco+ system?

  • Modify an existing ADSL/ADSL2+ service to FTTC
  • Modify an existing FTTC service to FTTC
  • Modify an existing FTTP service to FTTP
  • Modify an existing FTTP On Demand(FoD) service to FTTP On Demand(FoD)
  • Modify an existing FTTP On Demand(FoD) service to FTTP (Only when out of contract)
  • Modify an existing ADSL/ADSL2+/FTTC service to SOGEA
  • Modify an existing SOGEA service to SOGEA
  • Cease a FTTC service
  • Cease a FTTP, FTTP On Demand (FoD)
  • Cease a SOGEA service

    • The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.

  • Modify an existing FTTC service to ADSL/ADSL2+
  • Modify an existing ADSL service to ADSL/ADSL2+
  • Modify an existing ADSL2+ service to ADSL/ADSL2+
  • Cease an ADSL/ADSL2+ service
  • Modify an existing ADSL/ADSL2+ service to FTTC
  • Modify an existing FTTC service to FTTC
  • Modify an existing FTTP service to FTTP
  • Modify an existing FTTP On Demand(FoD) service to FTTP On Demand(FoD)
  • Modify an existing FTTP On Demand(FoD) service to FTTP (Only when out of contract)
  • Modify an existing ADSL/ADSL2+/FTTC service to SOGEA
  • Modify an existing SOGEA service to SOGEA

    • The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.

  • Modify an existing FTTC service to ADSL/ADSL2+
  • Modify an existing ADSL service to ADSL/ADSL2+
  • Modify an existing ADSL2+ service to ADSL/ADSL2+
  • Cease a FTTC service
  • Cease a FTTP, FTTP On Demand (FoD)
  • Cease a SOGEA service

    • The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.

  • Cease an ADSL/ADSL2+ service

The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.

The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.

Please note, you can no longer place any FTTC/FTTP/FOD/SOGEA order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD/SOGEA order.

YES NO

Disclaimer !

Did you know that you can now place below orders through our new system?

- BT IPStream - Home/Office

- BT IPStream

  • View service details
  • Modify an existing Home service to Home/Office
  • Modify an existing Office service to Home/Office
  • Suspend a service
  • Resume a service
  • Cease a service
  • Modify an existing Home service to Home/Office
  • Modify an existing Office service to Home/Office
  • Cease a service

The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.

The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.

YES NO

Disclaimer !

This operation is not supported currently. This is a resilient circuit please contact your help desk or support team.

OK

Disclaimer !

Did you know that you can now place the below orders through our new Enhanced Eco+ system?

  • - FTTC - Provide
  • - FTTP - Provide
  • - FTTP On Demand (FoD) - Provide
  • - SOGEA - Provide
  • - ADSL/ADSL2+ - Provide

The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.

The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.

Please note, you can no longer place any FTTC/FTTP/FOD/SOGEA order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD/SOGEA order.

YES NO

Disclaimer !

You can now place Broadband orders through our new Enhanced eCoPlus system only.

OK

Disclaimer !

You can now place Broadband orders through our new Enhanced eCoPlus system only.

OK

Disclaimer !

Did you know that you can now use our new system to do the following?

  • - View order details
  • - Amend a FTTC, FTTP, FTTP On Demand (FoD), ADSL, ADSL2+ or SOGEA order
  • - Amend a BT IPStream - Home/Office order
  • - Cancel a FTTC, FTTP, FTTP On Demand (FoD), ADSL, ADSL2+ or SOGEA order
  • - Cancel a BT IPStream - Home/Office order

The old eCoPlus system will be removed at some point in 2021 so why don’t you give our enhanced order journeys a try now by clicking ‘YES’ below.
The new system is much quicker and easier to use so we’re confident it will give you a much better ordering experience.

YES NO

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Wholesale Hosted Communications WHHCBTWHW16011
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Wholesale Hosted Communications WHHCBTWHW16011
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As there is a large number of impacted services to be downloaded, the records will be split into mutilple files. Please click on the links below to download the files.


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Unfortunately it isn't possible to escalate this order at this time, if you'd like to raise a query please go to our contact us page and choose the e-chat option.
Unfortunately it isn't possible to escalate this fault at this time, if you'd like to raise a query please go to our contact us page and choose the e-chat option.
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