Hosted Contact Centres - high-performance, multi-channel contact centre

Our Hosted Contact Centres (HCC) use cutting-edge cloud technology to give you an agile and responsive solution for all your contact centre needs. They are hosted by BT’s resilient and scalable core network.

Affordable and low risk. With no major up-front investment plus pay-as-you-grow flexibility, you have greater control over your costs. And there’s no minimum commitment.

Fast set-up. HCC deployment takes weeks instead of months to deploy – so you can respond quickly to customer needs, opening up new selling opportunities.

Good margin potential. You can build a revenue stream of between three to five times the licence cost when you add on calls, connectivity and maintenance.

Feature-rich functionality. This includes agile Interactive Voice Response (IVR), skills-based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, rapid scalability, and Computer Telephony Integration (CTI) screen pop and voice recording – all delivered from a single solution.

Easy to use and versatile. HCC offers self-service capability, the flexibility to scale up or down to meet demand, and multi-site call routing.

Price competitive. Enterprise-level functionality at an affordable cost.

Cost-effective. This is a true cloud offering that reduces, or even eliminates, the need for major capital expenditure. Upgrading is also easy and inexpensive.

Emergency response. HCC provides live disaster recovery capability that agents can access from any location that has a secure Internet connection.

Reliability and security. The service runs on our world-class core network, which offers unparalleled reach, scale, security and reliability.