New enhancements to our
Ethernet services
Making things easier and more efficient

Improving the online order journey

We asked you how we could improve the online ordering journey for Ethernet on Business Zone. We took on your feedback and as a result made direct changes. This includes:

  • ordering Etherway Co-ordinated Handover – once your order’ placed, you can also amend and cancel
  • amending open Modify orders for Etherway Fibre, Copper and Etherflow
  • amending open Cease orders for Etherway Fibre, copper and Etherflow
  • an auto-save function added to our Ethernet provider order journey
  • order validation message to help you understand what we’re validating and why
  • more addresses per page when selecting a Site address.

You can find out more about our new Ethernet journeys on our Transformed Ethernet Ordering page.

Re-platforming the Ethernet Pricing Tool

Our existing pricing tool is moving onto a new platform to deliver greater performance, flexibility and enhanced features to improve the customer experience. Key benefits of the new platform include:

  • aligning the visual look and feel to that of Business Zone
  • quicker processing and compatibility with all browsers
  • presenting a range of prices quickly, including the
  • intuitive system that’s tailored around you
  • reporting module and additional access options included
  • inclusion of Openreach fibre route maps.

After more functionality tests, we'll be moving live with the new platform later on this year. Keep your eyes open for more information, including our online 'how to' videos.

Fibre Etherway connection and rental reductions

We have a range of discounted connection and rental charges available to you through our Ethernet Pricing Tool. The existing 100Mb Fibre Etherway connection special offer price reduction is now extended until 30 March 2018 and we’re also reducing the Etherway access service rental charges for 1Gb – effective on all new orders placed on or after 1 October 2017. You can read our briefing, EB-3127-17, for more information. In order to see this and all of our briefings, please ensure you are logged in.

Streamlining the wayleave process

The process of completing a wayleave can be very time-consuming, complex and involve many different stakeholders. But that doesn’t mean it’s impossible. We’ve streamlined the process with our Managed Wayleave solution that dramatically reduces the process.

Dedicated help with Resident Job Controller

Our premium Resident Job Controller (RJC) service provides you with a Job Controller to work alongside you on premises. They’ll be your link between your business and us, helping to speed delivery, reduce interventions and save you time, money and effort in planning. Working alongside our teams they’ll help you engage easily with stakeholders and improve your customer experience.

To keep up to date with BT Wholesale Data Services, follow our LinkedIn page.

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