Product Documentation

Find out about our Customer Service Plans (CSPs) and access other documentation for specific products and services in our portfolio.

Customer Service Plans (CSPs)

Find and download our Customer Service Plans (CSPs). You'll need to be logged in to access this area.

Interconnect Provisioning Manual

Find out about the Interconnect Provisioning Manual and download the Sections and Appendices.

Interconnect Provisioning Manual

The Interconnect Provisioning Manual directly supports the Standard Interconnect Agreement (SIA). It describes the activities jointly undertaken by BT and the Operator to

   •     Plan and agree interconnect arrangements
   •     Create capacity ordering profiles
   •     Create routing plans
   •     Place capacity orders
   •     Provide capacity
   •     Test capacity
   •     Bring the capacity into service
   •     Get traffic onto the capacity

Below you can find the Sections and Appendices that collectively comprise the Provisioning Manual.

Current sections

Section 2 – Planning

01/10/2000 | doc - 61.50 Kb

Section 3 – Forecasts and Capacity Profiles

01/10/2002 | doc - 59.50 Kb

Section 4 – ISI Provision

01/09/2012 | docx - 151.78 Kb

Section 5 – CSI Provision

01/09/2012 | docx - 114.99 Kb

Section 6 – Re-arrangements

01/12/2000 | doc - 79.00 Kb

Section 7 – Ceases

01/11/2009 | doc - 100.00 Kb

Section 8 – Data Management Amendments

01/10/2000 | doc - 73.00 Kb

Section 9 – STP Working

01/02/2000 | doc - 153.00 Kb

Section 10 – Additional UK-ISP Requirements

01/09/2012 | docx - 61.43 Kb

Section 11 – SMS Messaging

01/02/2004 | doc - 634.50 Kb

Online appendices

• Appendix 10 - Switch System Questionnaire
• Appendix 11 - Switch Change Notification

Current appendices

Appendix 1 – Known Switches

30/11/2015 | docx - 491.55 Kb

Appendix 2 – Known Transmission

01/04/2007 | xlsx - 14.82 Kb

Appendix 3 – Tributary Tables

01/12/2013 | xls - 403.50 Kb

Appendix 4, 5, 6 – Re-Direction Notice

01/09/2008 | doc - 29.00 Kb

Appendix 7 – SHS ISI Transmission Testing

01/10/2006 | doc - 38.00 Kb

Appendix 8 – Tributary Testing Procedures

01/10/2000 | doc - 62.50 Kb

Appendix 9 – Signalling Services Description

01/09/2012 | docx - 74.99 Kb

Appendix 12 – Statement of Compliance

01/12/2005 | doc - 101.00 Kb

Appendix 14 – SDH Confirmation Form

01/03/2004 | xls - 36.50 Kb

Appendix 15 – Pipeline Report

01/11/2002 | xls - 42.00 Kb

Appendix 16 – Capacity Ordering Profile

01/05/2012 | xls - 375.00 Kb

Appendix 16A – Capacity Ordering Profile (New Entrant)

01/05/2012 | xls - 417.00 Kb

Appendix 17 – Order Acknowledgement

01/04/1997 | doc - 11.50 Kb

Appendix 18 – BIS Certificate

01/06/2006 | xls - 53.00 Kb

Appendix 19 – Signalling Routing Advice

01/09/2002 | doc - 221.50 Kb

Appendix 20 – RFT Certificate

01/04/2002 | xls - 36.50 Kb

Appendix 22 – Capacity Order Form

01/07/2010 | xlsx - 75.48 Kb

Appendix 24 – Routing Plan

01/12/2009 | xls - 757.50 Kb

Appendix 25 – Point Codes

01/01/2004 | doc - 11.00 Kb

Appendix 26 – STP Capacity Profile and Order Form

01/12/2009 | xls - 268.50 Kb

Appendix 30 – UK-ISUP Overload Assessment

01/09/2012 | xlsx - 48.25 Kb

Appendix 31 – MAP Capacity Order Profile

01/09/2012 | xls - 269.00 Kb

Appendix 32 – MAP Capacity Order Form

01/02/2004 | xls - 235.00 Kb

Appendix 33 – Test Booking Form

01/09/2012 | docx - 51.41 Kb

Appendix 34 – Waiver Form

01/09/2012 | docx - 47.69 Kb

Appendix 99 – Document Change Request Process

01/03/2009 | ppt - 30.00 Kb

Appendix 99 – Document Change Request Form

01/03/2009 | xls - 23.50 Kb

Interconnect Testing Manuals

Learn about the testing requirements and download the manuals for Validation, Integration and Operational Testing.

Interconnect testing requirements are split into three phases:

   1.    Validation Testing (VT)
   2.    Integration Testing (IT)
   3.    Operational Testing (OT)

Which of these phases apply to your switch will depend on several factors. Section 4.3 of the Interconnect Provisioning Manual will explain the requirements or pre-requisites that apply for your switch.

Generally, VT and IT are only performed on unknown switch/build combinations (unknown means that the has not been previously connected to the BT Network under an Interconnect Agreement).

We advise that you work with your Technical Account Manager (TAM) to guide you through these procedures and to make sure you have completed all pre-requisites associated with interconnect testing.

The requirements for each testing phase are detailed in the manuals below.

Validation Testing

Validation Testing is performed by the Communication Provider (CP) or its switch supplier on unknown switches prior to Integration Testing. BT may be able to perform this testing on behalf of the CP, but charges will apply for this service (Your TAM can advise on this).

Validation Testing Manual

Download this manual for information about the testing requirement.

15/02/2016 | pdf - 165.93 Kb

Integration Testing Manuals

Integration Testing Manual – UK-ISUP Signalling Protocol

Download this manual for information about the testing requirement.

15/02/2016 | pdf - 948.65 Kb

Integration Testing Manual – IUP Signalling Protocol

Download this manual for information about the testing requirement.

15/02/2016 | pdf - 788.29 Kb

SCCP Integration Testing Manual

Download this manual for information about the testing requirement.

15/02/2016 | pdf - 502.31 Kb

Operational Testing Manuals

Guide Operational Testing Manual

Information about Operational Testing and the different Test Cases that apply.

01/08/2012 | docx - 132.50 Kb

Core Operational Testing Manual

The Core Operational Testing Manual applies to both IUP and UK-ISUP routes.

01/08/2012 | docx - 161.29 Kb

IUP Services Operational Testing Manual

Download the IUP Services Operating Testing Manual.

01/08/2012 | docx - 967.38 Kb

UK-ISUP Services Operational Testing Manual

Download the UK-ISUP Services Operating Testing Manual.

01/08/2012 | docx - 865.79 Kb

Interconnect Operations and Maintenance Manual

Find the Interconnect Operational and Maintenance Manual.

Operations and Maintenance Manual document

This manual relates to the Standard Interconnect Agreement and should be read in conjunction with the Interconnect Customer Service Plan.

Operations and Maintenance Manual

31/03/2012 | docx - 534.85 Kb

Interconnect Faults Templates

Interconnect Link Fault Template and Interconnect Network Fault Template.

Interconnect Link Fault Template

In order to improve customer experience and reduce cycle time on Interconnect Link faults BTW Customer Service are asking our customers to populate the template below and email to the generic mailbox i.c.repair@bt.com.

19/02/2016 | docx - 855.97 Kb

Interconnect Network Fault Template

In order to improve customer experience and reduce cycle time on Interconnect Network faults BTW Customer Service are asking our customers to populate the template below and email to the generic mailbox i.c.repair@bt.com.

21/02/2018 | docx - 1146.78 Kb

Interconnect Billing Manuals

Find the Interconnect Billing Manuals.

Billing Manual document

Billing Manual

Download for details on discharging the financial obligations of the SIA.

01/04/2013 | doc - 289.00 Kb

New Services Manual document

New Services Manual

Download for request forms, statement of requirement templates and order processes

16/06/2017 | doc - 328.00 Kb

Electronic DMA Template document

Electronic DMA Template

Download a blank template for the New Services DMA Request Form.

16/06/2017 | xls - 304.00 Kb

Contract Management Manual document

Contract Management Manual

Download this manual for the signature process of the SIA documentation.

11/02/2016 | doc - 73.00 Kb

ATM, DSL & PPC Handover Manuals

Includes the Provisioning Manual and the ATM and Partial Private Circuits (PPC) Operations and Maintenance Manuals.

Provisioning Manual

Section 1 – Introduction

01/06/2003 | doc - 36.50 Kb

Section 2 – Interconnect Planning

01/07/2002 | doc - 55.00 Kb

Section 3 – Capacity Profiles

01/07/2012 | doc - 49.00 Kb

Section 14 – DSL In-Span Handover

01/06/2003 | doc - 85.50 Kb

Section 5 – PPC Handover

01/07/2012 | doc - 99.50 Kb

Section 7 – DSL Cease

01/06/2003 | doc - 45.00 Kb

Section 8 – PPC Cease

01/07/2001 | doc - 43.00 Kb

Section 9 – PPC ISH Fibre Working Conversion

01/08/2006 | doc - 61.50 Kb

Appendix 1 – List of Known ATM Switches and Builds

01/10/2003 | xls - 26.00 Kb

Appendix 3 – SDH Tributary Assignment Forms

01/09/2003 | xls - 403.50 Kb

Appendix 7 – Testing of Optical Line Systems

01/01/2004 | doc - 38.00 Kb

Appendix 11 – IENP Multi Service Platform SOC

01/02/2005 | doc - 102.00 Kb

Appendix 14 – Confirmation of Transmission Equipment

01/03/2004 | xls - 36.50 Kb

Appendix 15 – ATM via PPC Facility Mux Capacity Order

01/11/2004 | xls - 42.00 Kb

Appendix 16 – STM-n ISH Link/ATM Switch Port Capacity

01/08/2004 | xls - 110.50 Kb

Appendix 17 – PPC Capacity Order Profile

01/07/2012 | xls - 83.50 Kb

Appendix 18 – DSL and PPC Completion Certificates

01/06/2003 | xls - 53.00 Kb

Appendix 20 – ISH RFT Certificate

01/06/2003 | xls - 36.50 Kb

Appendix 21 – ATM CSH via PPC Mux Capacity Order Form

01/11/2004 | xls - 57.50 Kb

Appendix 22 – ATM/STM-n ISH Handover Capacity Order

01/09/2003 | xls - 79.50 Kb

Appendix 23 – ISH/CSH Handover Capacity Order

01/11/2004 | xls - 71.50 Kb

Appendix 24a – PPC Requirements Form (PPCRF)

01/01/2008 | xls - 72.00 Kb

Appendix 24b – PPC (Bandwidth) Migration Order Form

01/04/2003 | xls - 20.00 Kb

Appendix 24c – PCC Managed Conversion Order Form

01/10/2007 | xls - 144.50 Kb

Appendix 24d – PPC 4x2 Mbit/s Migration Order Form

01/12/2007 | xls - 394.50 Kb

Appendix 24e – CP2CP Managed Move Order Form

01/01/2010 | xls - 671.50 Kb

Operations and Maintenance Manuals

ATM Operations and Maintenance Manual

Download the ATM Operations and Maintenance Manual.

01/07/2002 | doc - 180.00 Kb

Partial Private Circuits (PPC) Operations and Maintenance Manual

Download the PPC Operations and Maintenance Manual.

01/03/2005 | doc - 347.50 Kb