Customer Service Plans (CSPs)
Find and download our Customer Service Plans (CSPs). You'll need to be logged in to access this area.
Interconnect Provisioning Manual
Find out about the Interconnect Provisioning Manual and download the Sections and Appendices.
Interconnect Testing Manuals
Learn about the testing requirements and download the manuals for Validation, Integration and Operational Testing.
Interconnect Operations and Maintenance Manual
Find the Interconnect Operational and Maintenance Manual.
Interconnect Faults Templates
Interconnect Link Fault Template and Interconnect Network Fault Template.
Interconnect Billing Manuals
Find the Interconnect Billing Manuals.
ATM, DSL & PPC Handover Manuals
Includes the Provisioning Manual and the ATM and Partial Private Circuits (PPC) Operations and Maintenance Manuals.
BT Location Services Documents
Includes application forms for supervised visits and radio site sharing.
Virtual Interconnect Circuits documents
Includes the Product Description and Billing Manual.
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