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Broadband Ordering Guides

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Introduction to the Business Zone broadband order journeys

Why you should start your broadband order journey in Business Zone and how to request access.

Why use Business Zone?

Business Zone has been designed to save you time placing broadband orders, modifying assets and cancelling orders. By showing clear overviews of your orders and giving short cuts into the eCo Plus broadband order journeys, you''ll make less clicks, speeding up your process.

 

All the guides you''ll find on this page have been written to help you place orders from Business Zone.

Getting Access to Business Zone

If you have the correct access, when logging in to My BT Wholesale, you'll be taken to the Business Zone overview page.

 

Business zone - image of overview page

 

If not, simply request access to Business Zone. You'll find help with this in our user guide below.

 

User guides

How to get access to Business Zone

We'll show you how to get access to Business Zone.
07/06/2018 | v2 | pdf - 277.86 Kb

User guides - Power Point version

How to get access to Business Zone

We'll show you how to get access to Business Zone.
05/06/2018 | v2 | pptx - 1565.81 Kb
Guide to broadband ordering options

Find out how all of the options you can select on a broadband order can impact your customer's service.

Ordering options

There's many different options available when placing a broadband order. Our guide gives an overview of the choices available for Fibre to the Premise (FTTP), Fibre to the Cabinet (FTTC), ADSL and ADSL2+, explains what these options mean and how they'll impact your customer's service.

 

User guides

Guide to Broadband Ordering Options

Download our guide to learn all about the options available when placing a broadband order.
15/01/2018 | v1 | pdf - 519.39 Kb

User guides - Power Point version

Guide to broadband ordering options

Download our guide to learn all about the options available when placing a broadband order.
15/01/2018 | v1 | pptx - 430.20 Kb
Placing a provide order for broadband

We'll show you how to place a provide order for broadband.

User guides

Placing a provide order

Download our step-by-step guide to placing a broadband provide order.
15/01/2018 | v1 | pdf - 744.20 Kb

User guides - Power Point version

Placing a provide order

Download our step-by-step guide to placing a broadband provide order.
15/01/2018 | v1 | pptx - 1450.43 Kb
Placing a simultaneous (SIM) provide order for broadband

We'll show you how to place a SIM provide order for broadband.

User guides

Placing a SIM provide order for broadband

Download our step-by-step guide showing you how to place a SIM provide order.
15/01/2018 | v1 | pdf - 712.18 Kb

User guides - Power Point version

Placing a SIM provide order for broadband

Download our step-by-step guide showing you how to place a SIM provide order.
15/01/2018 | v1 | pptx - 1344.33 Kb
Ordering Fibre to the Premises (FTTP)

We'll take you through how to order FTTP, and provide some best practise tips.

User guides

Ordering Fibre to the Premises (FTTP)

Download our best practice guide and step-by-step guide to ordering FTTP.
22/01/2018 | v2 | pdf - 1004.28 Kb

Making an appointment on an FTTP succession provide order

Download our guide, explaining when and how to make an engineer appointment on an FTTP succession order.
15/01/2018 | v1 | pdf - 658.71 Kb

User guides - Power Point version

Ordering Fibre to the Premises (FTTP)

Download our best practice guide and step-by-step guide to ordering FTTP.
22/01/2018 | v2 | pptx - 1593.25 Kb

Making an appointment on an FTTP succession provide order

Download our guide, explaining when and how to make an engineer appointment on an FTTP succession order.
15/01/2018 | v1 | pptx - 1335.56 Kb
Modify a broadband asset

We'll show you how to place an order to modify your asset.

Modifying an asset

Once your customer's service has been installed, you can modify various attributes, for example if their requirements have changed since the original order was placed.

 

User guides

Placing a modify order

We'll show you how to modify assets on your customers broadband circuit.
15/01/2018 | v1 | pdf - 724.76 Kb

User guides - Power Point version

Placing a modify order

We'll show you how to modify assets on your customers broadband circuit.
15/01/2018 | v1 | pptx - 1387.73 Kb
Cancel a broadband order

We'll show you how to cancel a broadband order.

 

Cancelling an order

If your customer changes their mind about installing broadband, you can cancel the order up to 2pm the day before the customer required date (CRD). We'll show you how to do this, and show you where to find any cancellation charges that might apply.

 

User guides

Cancelling a broadband order

We'll show you how to cancel a broadband order.
15/01/2018 | v1 | pdf - 681.05 Kb

User guides - Power Point version

Cancelling a broadband order

We'll show you how to cancel a broadband order.
15/01/2018 | v1 | pptx - 1254.84 Kb
Cease a broadband asset

We'll show you how to cease a broadband asset.

Ceasing an asset

If your customer no longer requires their broadband service, you can cease the asset. We'll show you how and show you where to find any cancellation charges that might apply.

 

User guides

Ceasing a broadband service

We'll show you how to cease a broadband asset.

15/01/2018 | v1 | pdf - 774.15 Kb

User guides - Power Point version

Ceasing a broadband service

We'll show you how to cease a broadband asset.

15/01/2018 | v1 | pptx - 1195.94 Kb
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