What can we help you with?
Help me find answers
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You'll find useful FAQS to help you make the most of Business Zone, the quicker, simpler way to manage your services online with BT Wholesale.
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Here's a list of our BT Wholesale FAQs
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To register for access, go to btwholesale.com/register and follow the online instructions. You'll receive an email confirmation from us once your registration has completed successfully.
If you are a MEAS customer requiring access to IPVPN reporting, there is a registration user guide available. Please ask your account manager for a copy before proceeding.
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eBilling enables you to view bills online and to download back-up information for reconciliation purposes. eBilling is available for almost all BT Wholesale products.
To apply for access to eBilling, go to the My Apps area in My BT Wholesale – you'll find eBilling under the Billing tab. Follow the onscreen instructions to complete the process.
We'll let you know by email whether your request has been accepted.
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If you're experiencing a 'Major Service Failure', which means you're unable to place or receive updates on orders or faults via your Wholesale Portal access, please call us on 0800 783 5639 and select Option 1. We provide 24x7 support.
For general system-related incidents, email us at btwholesale.direct@bt.com. Please make sure you include the following in your email:
- Company name
- User name
- Product
- Transaction
- Error Message
- How many agents are impacted
- Email address and phone number
- Brief description of the problem you are reporting.
If you're unable to place one order or report one fault on a single circuit, please use your usual method of contacting the Service Management Centre (SMC) teams that handle your orders and faults, as detailed in your Customer Service Plan (CSP).
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You'll find answers to our most frequently asked questions, as well as links to handbooks and best practice guides, on our Broadband Orders FAQs and Broadband Faults FAQs in our Help & Support section.
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You'll find answers to our most frequently asked questions, as well as links to handbooks and user guides, on our Ethernet Orders FAQs and Ethernet Faults FAQs in our Help & Support section.
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We’re constantly coming up with ways to improve the experience you have when working with us. Whether it’s enhancing our online experience or streamlining our billing processes, our mission is to make it easier for you do to business with us.
Our ‘making it easier to do business with us’ document is fully interactive. Need to know more about Fibre Broadband or perhaps you want assistance setting up Business Zone? Then simply click on the links in the document to go straight to the relevant section.
Each area contains all the information you need to work with us. All the links will take you to the right place and we’ve made special care to describe in detail how to access our documents.
Get in Touch
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0800 671 045
Call us for sales enquiries about our products and services.
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Request Callback
Get in touch if you'd like us to call you back about a sales enquiry.
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Sales Enquiries
Contact our Sales team online about your enquiry.
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All other enquiries
Find out more ways to contact us.