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| Faults All Account Search |
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| Account name |
| This is the name of the particular account and corresponding faults that you have permission to view. The named account represents a grouping of your organisation’s Legal Entities. |
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| JARGONBUSTER |
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| Default Account |
| This is the specific account to which you are automatically directed when placing and tracking orders and faults. |
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| Wild card (*) |
| You can search for part of a number or reference by using the asterisk (*) as a ‘wild card’. Rather than typing the complete line/service ID, you can type 0207* which will return all instances where the line/service ID begins 0207. |
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| Search single account |
| Performs a search on one specific account. |
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| Your reference |
| The reference number that you assign to a particular fault placed with BT. |
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| BT reference |
| The reference number specified by BT for a particular fault. This will usually take the format of 1-2222222. |
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| Line/service ID |
| This is the telephone or service ID that the fault relates to. Line/service ID searches should not include spaces i.e. should be entered as 02071111111 or ETHC12345678 or CCSV 12345678. |
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| Status |
| Each fault will have a status of ‘Open’ or ‘Closed’ |
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| BT reference number |
| When you have reported a fault and it has been raised on our back-end system, we allocate a BT reference number. This will be made up of a series of numbers and letters. We will use this to identify the fault in our system and to ensure that it is cleared. |
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| Show faults |
| You can search by one of three different values:
- System generated (faults that are mainly reported through your BT Service Team or online via BTWholesale.com)
- Non-system generated (these can contain faults reported through your BT Service Team but there may also be faults that are reported through non-Corporate or Public Sector Service Teams i.e. other parts of BT)
- Blank (will return all faults, regardless of how they were generated) |
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| Town/city |
| This is the name of the town/city where the faulty product/service is installed. E.g. Birmingham. |
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| Premise |
| The location where the product/service is to be installed e.g. Warehouse 1 or Block A. We suggest that you use the postcode field to determine the location. |
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| Postcode |
| The postcode for the premises where the fault is located. Postcode searches must include a space e.g. EC1A 7AJ. |
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| Date reported |
| The date that the fault was reported to BT. |
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| Date closed |
| This is the date the fault was cleared/fixed on our back-end system. |
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| Searching for Assets by Postcode: |
| Note: Search by Postcode is not supported for the following products, this is due to regulations preventing BT from storing the address details of End Customers:
- Wholesale Broadband Connect - End User Access |
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