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| Check for Faults |
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| Question |
| Having clicked on the diagnose/report fault button, how should I proceed to test and place the fault? |
 | | Answers |
| Click on the ‘continue’ button to begin to answer the fault questions. |
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| Line/service ID |
| This is the telephone or service ID that the fault relates to. |
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| JARGONBUSTER |
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| Account Name |
| This is the name of a particular account and corresponding assets that you have permission to view. The named account represents a grouping of your organisation’s Legal Entities. |
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| Run line test |
| Clicking on ‘run line test’ will invoke an non-intrusive test on your service. This will gather further information about your fault and help to isolate where the fault lies. |
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| We recommend that you use the journey trail (breadcrumb trail) and the navigation buttons on the pages to move around the site, rather than the browser back or forward button. |
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