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| Order Tracking |
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| Question |
| How can I track my orders online? |
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| There are multiple ways in which you can track your order. It is possible to search for:
- Specific orders against your accounts by using the BT reference, Your reference or Service Reference search criteria
- Your most recent orders by clicking on the 'View most recent' link
- Orders against all your accounts by simply clicking on search all accounts
- Order projects (orders that are grouped for order delivery management purposes). To view orders against your most recent projects, click the 'View most recent' link within the order projects section |
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| JARGONBUSTER |
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| Default Account |
| This is the specific account to which you are automatically directed when placing and tracking orders and faults.
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| Account name |
| This is the name of the particular account and corresponding orders that you have permission to view. The named account represents a grouping of your organisations Legal Entities. |
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| Wild card (*) |
| You can search for part of a number or reference by using the asterisk (*) as a wild card. Rather than typing the complete Service Reference, you can type 0207* which will return all instances where the Service Reference begins 0207. |
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| BT reference |
| The reference number specified by BT for a particular order. This will usually take the format of 1-2222222. |
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| Your reference |
| The reference number that you assign to a particular order placed with BT. |
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| Service Reference |
| This is the telephone or service ID that the order relates to. Service Reference searches should not include spaces i.e. should be entered as 02071111111 or ETHC12345678 or CCSV 12345678. |
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| Order projects |
| If you have a number of orders that you want to be delivered at the same time, you can group them in an order project. For example, if you have a number of orders relating to a specific project you may wish for all these orders to be delivered at the same time. |
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| Search single account |
| Performs a search on one specific account. |
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| Search all accounts |
| Performs a search on all listed accounts. |
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