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| Complete order details |
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| Question |
| What should I write in the 'Your reference' and 'Your description' fields? |
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| You should enter a reference and description that will be easily recognised and remembered by you. This could be a company reference or a code that is meaningful to you and your colleagues.
We suggest that you note down your order reference as this will enable you to track your order easily through our order tracking area. In the order description box, give a summary of your order. You can edit this information at any point during your order journey before the order is submitted.
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| Question |
| What is an Order Project? |
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| If you have a number of orders that you want to be delivered at the same time, you can group them in an order project. For example, if you have a number of orders relating to a specific project you may wish for all these orders to be delivered at the same time.
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| How do I create an Order Project? |
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| In order to create an order project, you need to contact your BT Service Team. |
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| Question |
| What do I do if I want to change the contact details? |
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| Click on the blue arrow at the end of the Last name field. This brings up a list of alternative contacts you can select. Do not type in the Last name field as the contact needs to be selected from the list. |
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| What do I do if the alternative contact is not listed? |
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| If you wish to add an additional contact, please contact your BT Service Team. |
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| Question |
| What happens when I press Submit? |
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| When you press Submit order, your order goes through to BT and a confirmation page will be displayed, showing you details of your order. On this page, there is a BT reference hyperlink which you can click on to start tracking your order.
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| Question |
| How can I keep track of my Orders? |
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| You have full visibility of your orders on BTWholesale.com using our tracking service. On BTWholesale.com, you can track orders placed online as well as orders placed through your BT Service Team.
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| How can I amend my order before I submit it? |
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| Click on the continue editing order button in order to make changes before you submit your order.
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| JARGONBUSTER |
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| CRD |
| This is the Customer Required by Date, which is the date you require the work to be completed by. |
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| Time related charges |
| These are charges that we might apply to an order. They cover the cost of out-of-hours work to fulfil your order request before the standard lead time.
These charges may vary according to the amount of time and resource required. You can choose whether to accept these charges before you place your order. Accepting these charges can increase the likelihood that your product or service will be installed by your required by date. |
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| Legal Rights |
| More information about your rights are available within Terms and conditions which is displayed on the PIN entry page as you log into BTWHolesale.com. |
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| Continue editing order button |
| This allows you to change any detail of any product or service within your order request. |
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| Save a copy to Favourites button |
| By clicking save a copy to Favourites, your order is saved as a Favourite, which you can then reuse and edit at a later date when submitting a similar order. |
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