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| Fault Report Confirmation |
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| Question |
| How can I keep track of this fault? |
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| You have full visibility of your faults on BTWholesale.com using our tracking service. On BTWholesale.com, you can track faults placed online as well as faults placed through your BT Service Team. Click on the blue BT Reference Number to navigate directly to this fault.
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| JARGONBUSTER |
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| BT Reference Number |
| The reference number specified by BT for this fault. |
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| Customer Account |
| This is the name of the particular account against which the fault has been submitted. The names account represents a grouping of your organisation’s Legal Entities. |
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| Line/service ID |
| This is the telephone or service ID that the fault related to. Line/service ID searches should not include spaces i.e. should be entered as 02071111111 or ETHC12345678 or CCSV 12345678. |
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| Description |
| This is your fault description that you gave when submitting the fault. |
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| Fault homepage |
| This button will take you back to the Faults page where you can track or place your faults online. |
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