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| Inbox |
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| Question |
| What is the inbox? |
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| The inbox allows you to view queries that you have submitted for your orders, order projects, faults and inventory. It also contains responses to your queries, to which you can reply. There are four separate inboxes for your convenience: Orders, Order projects, Faults, Inventory. In this way, you can view all the queries placed against each of your accounts. |
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| Question |
| Why is there no respond link besides some of my queries? |
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| A respond link will only appear when your Service Team has replied to your query. |
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| Question |
| How can I send a query? |
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| To submit a query, click on the blue BT reference link, scroll down and click the New query button. If you want to submit an additional message in response to the reply from your Service Team, click on the respond link and then click the New query button. |
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| Question |
| How can I view all my queries raised? |
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| The 10 most recent queries are visible, with the most recent at the top of the list. You can use the arrows at the middle right of the screen to view the next batch of queries. |
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| Order Projects |
| Groups together specified orders into one project. |
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| JARGONBUSTER |
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| Default Account |
| This is the specific account to which you are automatically directed when placing and tracking orders and faults. |
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| Account name |
| This is the name of the particular account and corresponding queries that you have permission to view. The named account represents a grouping of your company's legal entities. By clicking on the arrow to the left of the account, you will be able to view the queries which relate to that account |
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| Item Ref |
| The Item Reference corresponds to the order, order project, fault or asset number that you have raised the query against. This is the same as the BT Reference. |
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| Query Item |
| This indicates the query type that was selected when the query was raised. These values can be: Escalation required, Other, Request Amendment, Request Cancellation and Update Required. |
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| Created |
| This is the date and time when the query was raised. |
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| Message |
| This is the text that was entered as the query description.
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