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| Faults Search |
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| Question |
| How can I track my faults online? |
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| There are multiple ways in which you can track your fault. It is possible to search for:
- Specific faults against your accounts by using the BT reference, Your reference or line/circuit number search criteria
- View your most recent faults by clicking on the ‘View most recent’ link
- Search for faults against all your accounts by simply clicking on the ‘search all accounts’ button |
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| Account name |
| This is the name of the particular account and corresponding faults that you have permission to view. The named account represents a grouping of your organisation’s Legal Entities. |
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| JARGONBUSTER |
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| Default Account |
| This is the specific account to which you are automatically directed when placing and tracking orders and faults. |
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| BT reference |
| The reference number specified by BT for a particular fault. This will usually take the format of 1-2222222. |
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| Your reference |
| The reference number that you assign to a particular fault placed with BT. |
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| Line/circuit number |
| This is the telephone or circuit number that the fault relates to. Line/circuit number searches should not include spaces i.e. should be entered as 02071111111. |
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| Search single account |
| Performs a search on one specific account. |
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| Search all accounts |
| Performs a search on all listed accounts. |
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| Searching for Assets by Postcode: |
| Note: Search by Postcode is not supported for the following products, this is due to regulations preventing BT from storing the address details of End Customers:
- Wholesale Broadband Connect - End User Access |
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