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| Fault Report Summary |
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| Line/service ID |
| This is the telephone or service ID (known as an asset number). Line/service ID searches should not include spaces i.e. should be entered as 02071111111 or ETHC12345678 or CCSV 12345678. |
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| JARGONBUSTER |
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| Fault Description |
| This is the fault high-level summary that you typed in from the previous screen. |
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| Customer Reference |
| This is the easy-to-remember reference that you typed in from the previous screen. You can query by this reference within the fault tracking service on BTWholesale.com |
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| Account name |
| This is the name of the particular account and corresponding faults that you have permission to view. The named account represents a grouping of your organisation’s Legal Entities.
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| First name/Last name |
| These fields enable you to search by the person who placed the fault. |
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| Contact Phone Number / Contact Email Address |
| These fields shows the contact details of the person who placed the fault. |
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| Non BT fault charges |
| Please note that if the fault has not been caused by BT. You may be charged. You will need to tick the box to agree to pay the repair charges if the network or equipment failure turns out to be a non BT fault. |
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