Create Fault Report       Maintenance Categories There are a number of maintenance categories for the various BT Wholesale products. The maintenance categories are described in the table below, but please refer to the appropriate product hand-book to determine which applies to your service.     JARGONBUSTER   Product Type This is the product type of the asset that you wish to raise the fault against.       Account name This is the name of the particular account and corresponding faults that you have permission to view. The named account represents a grouping of your organisation's Legal Entities.       First name/Last name These fields enable you to nominate the contact for this fault. They will receive the automated/ manual progress updates during the repair activity.       Contact Phone Number / Contact Email Address These fields shows the contact details of the person nominated as customer contact.       Update Frequency Update Frequency indicates how frequently you will be automatically updated about the progression of your fault. Explanations for each option are given below, but please also refer to the section 'Fault Repair Clock - Suspension & Resumption'. N.B. For Broadband services, the only applicable update frequency is "On Status Change".       Fault Repair Clock - Suspension & Resumption During the fault repair activity, there may be occasions when the BT clock recording the time to repair will be suspended, (e.g. whilst awaiting access to the customer site). These clock suspensions and subsequent resumptions will be notified to Customers as progress updates, except in the case where the preferred update mechanism is by phone.
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