Available Products     Question How do I select an account? Answers This will automatically select the default account. The account can be changed by using the picklist prior to adding any products to your order.     Question I am clicking 'Add' but nothing seems to be happening - What should I do? Answers By clicking 'Add' allows multiple products to be added to your shopping basket while remaining on the same page. Indicative pricing is available for a selected range of products displayed in the mini shopping cart at the top of the page. Once you have added all your desired products to your shopping basket click on 'Next' to continue.     Question I do not know how to proceed with my order - What should I do? Answers The user can progress with their order by clicking the 'Next' link at the top and bottom of the page.This will take the user to the shopping cart.     Question What is the quickest way to order only one product? Answers Click 'Add & Configure' against a product to progress with the configuration of a single product.     Question The product or service I wish to order is not available - what should I do? Answers If you need to order products or services that are not yet available online, please contact your BT Service Team. You can also request that they be considered as an additional online orderable product by clicking the Feedback link at the very bottom of the screen.     Question What is a standard lead time? Answers A standard lead time is the length of time that BT will typically take to fulfil your order. Standard lead times are indicative of the average time between order and receipt of a product or service. They are for informational purposes only, as they do not give a firm assurance of the actual length of time it will take for an order to be completed.
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