Connectivity and Collaboration

A look back at the importance of connectivity

Your customers are looking to you to provide them with the best connectivity solutions. They need to meet workplace demands, keep up with competition and to do this they need to embrace faster broadband and take the step to unified communications. This is something you can help with when you utilise BT Wholesale's solutions as we can help you work closer with your customers, build better relationships and give them solutions that really count.

Customer issues and solutions that help

Improving the customer experience – customers fear losing face if their speeds aren’t up to scratch and their customer satisfaction falters. With our high-speed, reliable Ethernet in the First Mile (EFM) and Ethernet over fibre (GEA), you can deliver ultra-fast, affordable connectivity over our 21CN backhaul network, making sure their customer experience can only improve. Our Wholesale Ethernet products can also help you take advantage of cloud and data services which in turn can enhance the customer experience, such as our Hosted Contact Centres.

Workplace collaboration – needs to be improved between sites and across the office. An ideal data connectivity solution would be Wholesale Broadband Connect (WBC) – a solution which offers high-speed, high-performance Broadband services across the country. We offer more access options than any other UK network provider, including copper, Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP).

Converged communications – your customers want to buy their data, voice and mobile from one supplier and ideally in one solution. Wholesale SIP Trunking is ideal for your PBX clients while Wholesale Hosted Centrex will deliver cost-reduction and mobile collaboration. You can also tie in these solutions with our broadband and Ethernet offerings.

Bring Your Own Device policy – means that cross-functionality over platforms, handsets and devices is needed. Wholesale SIP Trunking has been tested with leading PBX vendors to meet this demand, just like our Wholesale Hosted Centrex solution, which has been tested with most common global handsets.

You can download our presentation and ready-made email below, to help you as you address your customers' problems and show them the solutions to help. You will also find links to relevant product pages.