Sorry, we're no longer able to deal with flex VC queries.
Please ensure you check you need help with one of our Failed Retests scenarios before contacting our Failed Retest team. This information has been updated to clarify what is a valid contact and also provides some further guidance.
Before you eChat, please make sure that a fault is open and you have used the self-serve tools available i.e. Knowledge Based Diagnostics (KBD), port reset, port flex and ccSNR reset tool.