The Broadband QA Team are here to help to stop unnecessary engineering visits.
On accepting a case, the QA Team will check for common faults, complete necessary diagnostics and review the notes to determine the best course of action.
If you have a Broadband Fault that’s already looped a number of times with no forecasted solution and it meets the following criteria:
Important information
Before contacting the QA team, please note:
- We must have an open BT Wholesale trouble ticket to look at cases.
- We won’t accept cases with an open escalation or HLC to avoid duplication as these teams will be in direct contact with the QA team if they need support.
- We won’t accept eChats for updates / appointment issues or for diagnostics unless you meet the agreed criteria.
How to contact the QA Team
To start an eChat with an agent from the QA Team, please click on the Quality Assure Team eChat link in the Get In touch section at the bottom of this page.
Our opening hours are 8.30am to 5.30pm, Monday to Friday excluding Bank and Public Holidays.