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| Eco Plus Home-Page |
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| Question |
| What does Track Order projects allow me to do? |
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| If you have a number of orders that you want to be delivered at the same time, you can group them in an order project.
It is possible to view the most recent order projects, placed against any or all of your accounts or to search for a particular order project. Click on the blue BT order project reference to view details of specific order projects and queries. |
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| Question |
| Can I change how I view order projects? |
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| Your most recent order projects appear first by default but you can also sort order projects quickly by clicking on any of the arrows by the column headers. To view order projects for another account, click on the arrow to the left of the account name. |
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| Question |
| How do I create an order project? |
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| In order to create an order project, you need to contact your BT Service Team. |
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| Question |
| How can I download my order projects? |
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First you need to run a search to show the group of orders that you wish to download information about. Select the ‘Search’ link if you wish to search against your default account (shown by the blue arrow in the Select account section) or alternatively select the ‘Search all accounts’ link to run a wider orders search across all your accounts.
It should be noted that the maximum number of records that can be returned in one BTWholesale.com report has now been expanded to 5000 records. If your query has >5000 records, the additional records will not be included in the report.
Secondly, click on the ‘Generate report’ button and follow the instructions to request your required download. Your report will be emailed to you shortly as an attachment and depending on the size the report, this could take up to 4 hours. Having hit the ‘continue’ button, you will be returned back to the Track order projects page.
Please note that the report will be sent as an attachment to the email address registered against your BTWholesale.com Profile. To adjust this, click on the ‘Your Profile’ link at the top of the page and then select ‘Update your profile’. |
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| Question |
| Once I have received my download report via email, how can I edit the Excel document i.e. re-size columns or rows? |
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| Having opened the Excel document, you should navigate into ‘Tools’ across the menu bar and then select ‘Options’. The ‘View’ tab will automatically open as the default and it is in the Window options section that you should place a tick in the ‘Row & column headers’ box and the ‘Gridline’ box. Hit ‘OK’ and you will be able to re-size the columns or rows and make all necessary formatting changes. |
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| JARGONBUSTER |
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| Order projects |
| If you have a number of orders that you want to be delivered at the same time, you can group them in an order project. For example, if you have a number of orders relating to a specific project you may wish for all these orders to be delivered at the same time. |
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| Account name |
| This is the name of the particular account and corresponding orders that you have permission to view. The named account represents a grouping of your organisation’s Legal Entities. |
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| Default Account |
| This is the specific account to which you are automatically directed when placing and tracking orders and faults. |
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| Search single account |
| Performs a search on one specific account. |
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| Search all accounts |
| Performs a search on all listed accounts. |
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| Order search |
| This link returns you to the Track orders page to show your most recent orders against your default account. |
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| BT reference |
| The reference number specified by BT for a particular order project. This will usually take the format of 1-2222222. |
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| Status |
| Each order project will have an overall status of Open, Pending, Cancelled or Complete. |
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| Date opened |
| The date on which your order project was opened by the Service Team. |
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| Date closed |
| The date on which your order project was completed and closed. |
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| Your reference |
| The reference number that you assign to a particular order project placed with BT. |
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| Abstract |
| This is the order project name. |
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| Suspend reason |
This provides reasoning for why a project is not progressing to completion. The order reason will usually be ‘BT project delay’ or ‘Customer delayed date’. |
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| Description |
| This contains a brief summary of your order project. |
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