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Disclaimer !

Did you know that you can now place the below orders through our new Enhanced Eco+ system?

Modify an existing ADSL/ADSL2+ service to FTTC
Modify an existing FTTC service to FTTC
Modify an existing FTTP service to FTTP
Modify an existing FTTP On Demand(FoD) service to FTTP On Demand(FoD)
Modify an existing FTTP On Demand(FoD) service to FTTP (Only when out of contract)
Cease a FTTC service
Cease a FTTP, FTTP On Demand (FoD)

The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.

Modify an existing FTTC service to ADSL/ADSL2+
Modify an existing ADSL service to ADSL/ADSL2+
Modify an existing ADSL2+ service to ADSL/ADSL2+
Modify an existing ADSL/ADSL2+/FTTC service to SOGEA
Modify an existing SOGEA service to SOGEA
Cease an ADSL/ADSL2+ or SOGEA service

Modify an existing ADSL/ADSL2+ service to FTTC
Modify an existing FTTC service to FTTC
Modify an existing FTTP service to FTTP
Modify an existing FTTP On Demand(FoD) service to FTTP On Demand(FoD)
Modify an existing FTTP On Demand(FoD) service to FTTP (Only when out of contract)

The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.

Modify an existing FTTC service to ADSL/ADSL2+
Modify an existing ADSL service to ADSL/ADSL2+
Modify an existing ADSL2+ service to ADSL/ADSL2+
Modify an existing ADSL/ADSL2+/FTTC service to SOGEA
Modify an existing SOGEA service to SOGEA

Cease a FTTC service
Cease a FTTP, FTTP On Demand (FoD)

The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.

Cease an ADSL/ADSL2+ or SOGEA service

The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.

The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.

Please note, you can no longer place any FTTC/FTTP/FOD order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD order.

YES NO

Disclaimer !

Did you know that you can now place below orders through our new system?

- BT IPStream - Home/Office

- BT IPStream

View service details
Modify an existing Home service to Home/Office
Modify an existing Office service to Home/Office
Suspend a service
Resume a service
Cease a service

Modify an existing Home service to Home/Office
Modify an existing Office service to Home/Office

Cease a service

The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.

The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.

YES NO

Disclaimer !

This operation is not supported currently. This is a resilient circuit please contact your help desk or support team.

Disclaimer !

Did you know that you can now place the below orders through our new Enhanced Eco+ system?

- FTTC - Provide
- FTTP - Provide
- FTTP On Demand (FoD) - Provide
- SOGEA - Provide
- ADSL/ADSL2+ - Provide

The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.

The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.

Please note, you can no longer place any FTTC/FTTP/FOD/SOGEA order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD/SOGEA order.

YES NO

Disclaimer !

You can now place Broadband orders through our new Enhanced eCoPlus system only.

Disclaimer !

You can now place Broadband orders through our new Enhanced eCoPlus system only.

Disclaimer !

Did you know that you can now use our new system to do the following?

- View order details
- Amend a FTTC, FTTP, FTTP On Demand (FoD), ADSL, ADSL2+ or SOGEA order
- Cancel a FTTC, FTTP, FTTP On Demand (FoD), ADSL, ADSL2+ or SOGEA order

The old eCoPlus system will be removed at some point in 2020 so why don’t you give our enhanced order journeys a try now by clicking ‘YES’ below.
The new system is much quicker and easier to use so we’re confident it will give you a much better ordering experience.

YES NO

Under escalation

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Wholesale Hosted Communications	WHHCBTWHW16011

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Wholesale Hosted Communications

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Wholesale Hosted Communications	WHHCBTWHW16011

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Supplier reference Information is supplied by Openreach and we at BT Wholesale are not held responsible for incorrect data.
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Unfortunately it isn't possible to escalate this fault at this time, if you'd like to raise a query please go to our contact us page and choose the e-chat option.

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Planned Engineering Work Details

Change reference
Supplier reference Information is supplied by Openreach and we at BT Wholesale are not held responsible for incorrect data.
Summary
Planned start
Planned finish
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Status
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End user downtime length	Weeks:Days:Hours:Minutes
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Services impacted	Download CSV

Description

Planned Engineering Works (PEWs)

Change reference
Supplier reference Information is supplied by Openreach and we at BT Wholesale are not held responsible for incorrect data.
Summary
Planned start
Planned finish
Downtime reason
Status	Rescheduled: new date
End user downtime start
End user downtime length	Weeks:Days:Hours:Minutes
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Products affected

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Planned Engineering Work Details

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Planned Engineering Works (PEWs)

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Business zone
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