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Order number example: OR324052835003
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example: FT324052835003
Product reference example:
IHETW323
Under escalation
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Disclaimer !
Did you know that you can now place the below orders through our new Enhanced Eco+ system?
The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.
The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.
The following journeys are currently only available on the new system to users who are assisting with testing and will be made available to all users over the coming months.
The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.
The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.
Please note, you can no longer place any FTTC/FTTP/FOD order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD order.
Disclaimer !
Did you know that you can now place below orders through our new system?
- BT IPStream - Home/Office
- BT IPStream
The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.
The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.
Disclaimer !
This operation is not supported currently. This is a resilient circuit please contact your help desk or support team.
Disclaimer !
Did you know that you can now place the below orders through our new Enhanced Eco+ system?
The old eCoPlus system will be removed at some point in 2021 so why don't you give our enhanced order journeys a try now by clicking 'YES' below.
The new system is much quicker and easier to use so we're confident it will give you a much better ordering experience.
Please note, you can no longer place any FTTC/FTTP/FOD/SOGEA order via eCoPlus. Please use new system by clicking 'YES' to place FTTC/FTTP/FOD/SOGEA order.
Disclaimer !
Did you know that you can now use our new system to do the following?
The old eCoPlus system will be removed at some point in 2020 so why don’t you give our enhanced order journeys a try now by clicking ‘YES’ below.
The new system is much quicker and easier to use so we’re confident it will give you a much better ordering experience.
Under escalation
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Order date | ||
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Expiry Date |
Under escalation
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BT Incident reference | |
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As there is a large number of impacted services to be downloaded, the records will be split into mutilple files. Please click on the links below to download the files.
BT Order reference | BT Fault reference | |
Service reference | ||
Broadband telephone number | ||
Reason for escalation* |
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When did the issue occur?* | ||
Summary* |
Maximum characters allowed :1000 |
Please note this reference number for future communications.
Escalation reference:
Your Order/fault reference is in the process of being escalated. This may take several minutes to show up on Business Zone
Change reference | |
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End user downtime length |
Weeks:Days:Hours:Minutes |
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Services impacted | Download CSV |